Internet is a whole world of possibilities. It has turned into its own economy and empires have been created off of it ranging from Facebook to Amazon and Netflix and so on. However, if you have a business on the internet, you need to get in front of your potential customers and get feedback from current ones. Till now, you might be only relying on your clients to leave a review on your business profile on the internet if they feel like it. However, Eric believes that if you are sincere with your customers and know that you have delivered value to them, then don’t be afraid to ask for a review.
Eric uses Birdeye, which is basically a platform for asking reviews from people who have used your product or service. The platform helps you connect with them through a messaging platform and you can both get personal feedback, as well as, public reviews. It also helps you find new customers and grow your business. He definitely recommends using the platform to anyone who is confident about the quality of their business. Eric Gallite
Honesty Helps You Grow More:
One rule that Eric follows strictly in both personal and business life is honesty. He has seen many ups and downs and one thing that has helped him survive and then thrive is transparency. He says that no matter which kind of business you have; do what you say and say what you do! This is the best policy and this is the only thing that is going to help you grow.
Eric runs two car transport companies and one freight shipping firm, which is a division of his car shipping company. He has always taken the ‘honesty is the best policy’ approach and his team firmly abides by this philosophy too. This is the reason why there are over two thousand positive reviews on BirdEye, which are growing with time.
Feedback Works both Ways:
Eric believes that feedback works both ways when it comes to business. If a customer leaves a review, it lets other customers know what to expect from a business. However, depending on whether it’s a good or a bad review, you, as a business, get to find out your strengths or weaknesses. You can then take that feedback to work on improving your service if it’s a negative one.
And if t’s a positive one, you will know where your strengths lie, you can market your business from that angle, it will be honest marketing, something which many businesses lack today.
Eric believes in constant improvement, there is no such thing as the final level, if you climb Everest or K2, your next step should be to go for the moon. From the perspective of business, this means that continuous self-improvement using customer feedbacks makes you a better business.